Shipping policy
Shipping Policy
Last Updated: September 1, 2026
Thank you for shopping with Pure Scent. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Shipping Locations
Pure Scent currently ships orders within the United States.
We may not be able to ship to certain locations, including P.O. boxes, military addresses, U.S. territories, or other restricted destinations, depending on the carrier and product requirements.
Available shipping options will be displayed during checkout.
2. Order Processing
Orders are generally processed within 1–3 business days after payment is successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.
3. Shipping Times
After your order has been processed, estimated delivery times depend on the shipping method selected at checkout.
Typical delivery estimates are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days, where available
These are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the delivery address, order size, shipping method, and other applicable factors.
From time to time, Pure Scent may offer free shipping promotions or other shipping discounts.
5. Tracking Information
Once your order has shipped, we will provide tracking information when available.
You can use the tracking information provided to monitor your package's progress.
Please allow up to 48 hours for tracking information to become active after the shipping label has been created.
6. Delivery Delays
Although we work to ship orders promptly, delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If an order is significantly delayed, please contact us so we can assist you.
Nothing in this policy limits any rights or remedies available to you under applicable U.S. federal or state law.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you provide an incorrect address, contact us as soon as possible.
If your order has not yet shipped, we may be able to update the address.
Once an order has shipped, we may not be able to change the delivery address. Additional shipping costs may apply if a package needs to be reshipped.
8. Lost, Stolen, or Missing Packages
If tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier using the tracking information.
- Contact Pure Scent if the package cannot be located.
Pure Scent may assist in communicating with the carrier, but carrier investigations and claims may be subject to the carrier's policies.
If an order is lost in transit before delivery, we will work with the carrier to investigate the shipment and determine the appropriate resolution.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We may request:
- Your order number
- Photographs of the damaged package
- Photographs of the product
- Photographs of the shipping label
- A description of the damage
Please keep the original packaging until the matter has been resolved.
Damaged or defective products may qualify for a replacement, refund, or other remedy under our Return & Refund Policy and applicable law.
10. Perfume Shipping Restrictions
Perfumes and fragrances may contain alcohol or other ingredients that are subject to carrier transportation rules.
Certain shipping methods, destinations, or services may therefore be unavailable for particular fragrance products.
If a shipping restriction affects your order, we will contact you when reasonably possible and provide available options.
11. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has shipped, it may no longer be possible to cancel it.
If cancellation is no longer possible, the order may be subject to our Return & Refund Policy.
12. Delivery Estimates and Required Notices
We make reasonable efforts to provide accurate shipping and delivery estimates.
If we cannot ship your order within the timeframe promised at checkout, or within the timeframe required by applicable law, we will provide any notices and cancellation/refund options required by law.
13. Contact Us
If you have questions about shipping or your order, please contact us:
Pure Scent
Email: [Your Customer Service Email]
Website: [Your Website URL]
Business Address: [Your Business Address]