Return & Refund Policy

At Popsiee, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• Perfumes must be unopened, unused, and sealed where applicable.

• Handbags must be unused and free from signs of wear, stains, scratches, or damage.

• Items must be returned with their original packaging, tags, and accessories, if applicable.

• You must provide your order number or proof of purchase.

Items that have been used, opened, damaged, altered, or returned without their original packaging may not be eligible for a refund.

Perfume Returns

For hygiene and product-safety reasons, opened or used perfumes may not be eligible for return or refund.

If you receive a perfume that is damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible and provide photos of the product and packaging.

Handbag Returns

Handbags must be returned in their original unused condition. They must not show signs of use, wear, stains, scratches, odors, or other damage.

Please return handbags with their original packaging, tags, dust bags, and accessories where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photos or other information to verify the issue. If the issue is confirmed, we will work with you to provide an appropriate solution, such as a replacement or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method, whenever possible.

Approved refunds are generally processed within 10 business days. Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Non-Refundable Items

The following items may not be eligible for return or refund:

• Used or opened perfumes

• Used handbags

• Items damaged after delivery due to customer handling

• Items without their original packaging or tags

• Items showing signs of wear, stains, scratches, or other damage

• Items returned after the 30-day return period

Return Shipping

Unless the item was damaged, defective, or incorrectly sent, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a damaged/defective item, please contact us before returning the item so we can provide further instructions.

Contact Us

For return or refund questions, please contact us:

Business Name: Popsiee
Email: info@popsiee.com
Phone: +1 209-393-4508

Please include your order number when contacting us about a return or refund.

Thank you for shopping with Popsiee!