Return & Refund Policy

Last Updated: September 1, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund in accordance with the terms of this Return & Refund Policy.

1. Returns

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with the original packaging, tags, accessories, and documentation, where applicable.
• Not be damaged, altered, washed, or otherwise used.
• Include proof of purchase or a valid order number.

Items that do not meet these requirements may be refused or may qualify only for a partial refund.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Personalized or customized products
• Gift cards
• Digital products or downloadable products
• Perishable products
• Clearance or final-sale items
• Products marked as non-returnable at the time of purchase
• Products that have been used, damaged, altered, or modified after delivery

Additional exclusions may apply depending on the type of product.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your:

• Order number
• Description of the problem
• Photos or videos showing the product and, where applicable, the shipping package

If the issue is confirmed to be our responsibility, we may provide a replacement, exchange, or full refund, including reasonable return shipping costs.

4. How to Request a Return

To request a return, contact our customer service team at:

Email: [Customer Service Email]

Please include your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide instructions for returning the product.

Please do not send products back without receiving return instructions from us first.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size, preference, or other reasons not caused by our error, the customer is responsible for return shipping costs.

If the product is defective, damaged during delivery, or we sent you the wrong item, we will cover the reasonable cost of return shipping.

Original shipping charges are generally non-refundable unless the return is required because of an error on our part or applicable law requires otherwise.

6. Refunds

After we receive your returned item, we will inspect it and determine whether it qualifies for a refund.

If approved, the refund will be issued to the original payment method.

We generally process approved refunds within 7 business days after the return has been received and inspected. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

The amount refunded may exclude original shipping charges where permitted by applicable law and this policy.

7. Partial Refunds

A partial refund may be issued when an item is returned with:

• Signs of use
• Damage not caused during shipping
• Missing parts or accessories
• Missing original packaging where the packaging is necessary for resale
• Other conditions that reduce the value of the product

The amount of any partial refund will depend on the condition of the returned product.

8. Exchanges

We may offer exchanges for eligible products, subject to availability.

If you need a different size, color, or replacement product, please contact us within 30 days of delivery.

If the requested replacement is unavailable, we may issue a refund or store credit, as applicable.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled before they are shipped. Once an order has entered the shipping process, cancellation may no longer be possible, and you may need to follow our return procedure after delivery.

If we are unable to ship your order within the time promised at checkout or within the timeframe required by applicable law, we will provide any legally required notice and cancellation/refund options.

For online orders, federal law generally requires sellers to ship within the promised timeframe or, if no timeframe was stated, within 30 days. If the seller cannot meet the promised shipping time, the customer must generally be given the appropriate opportunity to consent to the delay or cancel for a refund.

10. Sale and Clearance Items

Sale, promotional, clearance, and final-sale products may have different return conditions.

If an item is designated as Final Sale or Non-Returnable at the time of purchase, it cannot be returned unless required by applicable law or the item is defective or otherwise covered by a legal warranty or consumer protection requirement.

11. Store Credit

Where applicable, we may offer store credit instead of a refund.

Store credit will be issued according to the terms communicated to you when the return is approved.

12. Refunds for Undelivered Orders

If an order cannot be delivered and is returned to us, please contact customer service.

Depending on the circumstances, we may issue a refund or arrange for the order to be reshipped.

If an order is lost, significantly delayed, or cannot be fulfilled, we will work with you to resolve the issue in accordance with applicable federal and state law.

13. State Consumer Protection Laws

This policy is intended to apply to customers throughout the United States. Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Certain states may provide consumers with additional rights concerning refunds, returns, warranties, defective products, or disclosure of return policies. Where applicable, those rights will continue to apply.

For example, California has specific requirements concerning disclosure of restrictive refund and return policies.

14. Contact Us

If you have questions about a return, refund, or exchange, please contact us:

Business Name: [Your Store Name]
Email: [Customer Service Email]
Phone: [Phone Number]
Mailing Address: [Business Address]
Customer Service Hours: [Business Hours]

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.